Customer Service Series Part 2: How to Keep Them Coming Back
How many of you have heard your organization defined as a “sales organization”, or a “marketing company”, or maybe a “medical practice”…?
A quick search revealed countless posts, articles, and entire websites devoted to the importance of customer service. Never mind all the books written on the subject! And they all expressed the same conviction even [...]
Customer Service Series Part 1: Can a College Degree Actually Undo Everything Your Mother Taught You?
I went to a Walgreens this morning to get a prescription for my son filled. The gentleman behind the counter was apparently very busy for quite a few minutes, too busy to even look my way even though I was standing a mere 3 feet away from him. There was a mix-up, he didn’t know [...]